HOW CAN WE HELP YOU?

Creating a customer account on the dinh van website offers you a personalized experience: view your online order history, manage and update your personal information, save your favorite designs to your Wishlist, and track availability alerts.

With your information securely stored, future purchases are also easier and faster.

dinh van ensures the security of your information, and your personal data is never shared.

If you are unable to log in to your dinh van account, you can reset your password by clicking “Forgot password” on the login page and follow the procedure to change it.

If you need further assistance, please contact our Customer Service.

Please contact our Customer Service to request a new password reset email and restore access to your account.

Managing Your Customer Account

To update your personal information, log in to your account on dinhvan.com, then navigate to the section for managing your personal details or addresses.

Deleting Your Customer Account

To delete your dinh van customer account, please contact our Customer Service. Our team will assist you with your request.

Creating an account is not required to order on dinhvan.com. You can place an order as a guest by providing the information needed to process your purchase, including your delivery address, billing details, and contact information.

Creating an account is optional, but it makes future purchases easier and allows you to track your orders.

You can view our Privacy Policy by clicking the link at the bottom of the dinhvan.com homepage or by clicking here.

To subscribe to the dinh van newsletter, visit the bottom of our website homepage and enter your email address in the designated field.  You’ll receive the latest news, explore our new collections and get updates about our maison dinh van.

To unsubscribe, simply click the “Unsubscribe” link at the bottom of any of our newsletters at any time.

Selected dinh van products are available for purchase on our website.

Choose your creation, select the available options, and add your creation to the cart from the product page by clicking “Add to Cart.”. Then follow the steps to complete your online order.

An order confirmation email will be sent to you once your order has been confirmed.

Our online store, dinhvan.com, currently ships to the United States (excluding Canada).

For orders to countries in the Eurozone (France, Germany, Austria, Belgium, Cyprus, Spain, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Portugal, Slovakia and Slovenia), please visit our dinh van website.

In order to modify or cancel your dinh van online order, please contact our Customer service.

Our team will do its best to accommodate your request. However, please note that once your order has been shipped, it can no longer be  modified or cancelled. In this case you may  request a return after receiving your order.

You can pay for your order online using a credit or debit card (CB, Visa, Mastercard or American Express) or PayPal.

All orders placed on the dinhvan.com website use a secure payment system. Your banking information is neither stored nor recorded by dinh van.

To enhance the security of your transactions, payments made on our website are protected by the 3D Secure system.

If you have any questions about 3D Secure procedure, please contact your bank directly.

At dinh van, each jewel is delivered in its signature box, adorned with a ribbon and delicately wrapped in tissue paper.

If you wish to gift a dinh van creation, you can select the “Gift Wrapping” option once you have added your item to your shopping bag. You can also personalise your gift by adding a message.

The original paper invoice is included in your parcel when your order is shipped. If you prefer not to include the invoice  in your package, please select the option “I do not wish to include the invoice in my order. at checkout”.

To receive a digital copy of your invoice, please contact our Customer Service.

Once your order has been confirmed, you will receive a confirmation email containing the order summary of your purchase. You can also find your order details in your dinh van account, if you have one.

For an order intended as a gift, you can request that the invoice not be included in the package. This option is available during checkout, under the “Terms and Conditions” section, by checking the box labeled “I do not want the invoice included with my order.”

We don’t offer engraving for online orders placed on dinhvan.com for delivery to the United States. If you have any questions about personalisation, please contact our Customer Service.

You can include a personalized message in your order. Once you’ve added your jewelry to the shopping cart, please select the “Add a handwritten message” option. Your message is limited to 200 characters, using only characters from the Latin alphabet.

dinh van reserves the right to refuse any message containing inappropriate or illegal content, or content that is inconsistent with the brand’s image.

If one of our creation is unavailable on dinhvan.com, you can click “Notify Me” on the product page and enter your email address to be notified when it is back in stock.

For certain creations, the price may not be listed on the product page. Please contact our Customer Service, who will be pleased to provide you with pricing information and details regarding availability.

You can also visit one of our dinh van boutiques or authorised retailers, where our ambassadors will be pleased to assist you.

Orders to the United States are shipped via UPS. Please allow 10 business days for delivery.

Shipping is free on all orders to the United States.

As soon as your order is shipped, you will receive a confirmation email. The tracking number will be provided as soon as your package arrives in the United States.

If you have any questions about the status of your delivery, our Customer Service will be pleased to assist you. 

All dinh van orders are delivered securely to your address and handed over in person.

Your parcel will be delivered upon signature or upon presentation of a security code.

For security reasons, this code must only be provided in person when the parcel is handed over and must never be shared remotely with the carrier.

If you are unavailable to receive your dinh van order at the time of delivery, please check the carrier’s notifications for instructions on how to reschedule or arrange a new delivery attempt.

For security reasons, orders placed on dinhvan.com cannot be left in a mailbox. All parcels must be handed over in person, either against a signature or upon presentation of a security code.

For any further assistance, please contact our Customer Service.

You may return you order 14 days from the date you receive it to exercise your right of withdrawal and request a refund, and 30 days to request an exchange. Exchanges are only possible for the same piece of jewelry in a different size or for the same model in a different gold color, at the same price.

To request a return or exchange, please contact our Customer Service.

The jewelry must not have been worn and must be returned in its original case, along with its certificate of authenticity, the invoice, and the return form.

Please note that a $15 return fee will be deducted from your total refund amount. This fee covers the return shipping label, which will be provided to you.

From the date you receive your order, you have 14 days to exercise your right of withdrawal and request a refund, and 30 days to request an exchange.

Exchanges are only possible for the same piece of jewelry in a different size or for the same model in a different gold color, at the same price.

Orders placed on dinhvan.com cannot be returned or exchanged in a boutique. All return or exchange requests must be made through our Customer Service.

Once we have received your returned parcel, your new jewelry will be dispatched within 10 business days.

All returned items will be submitted to a quality control before the refund is approved.

Once your return has been approved, your refund will be processed within 10 business days, using the original payment method.

Your dinh van refund will be issued to the original payment method used for your purchase.

Like all precious jewels, a dinh van creation is delicate and deserves special care. A few simple daily habits can help preserve its beauty and brilliance over time.

- Protect your jewelry from impacts: Take care to protect your jewelry from knocks and friction, which can scratch the metal or damage the stones and their settings.

- Store it safely: When you’re not wearing your jewelry, keep it in its dinh van box to protect it from scratches and damage.

- Protect it in your daily life: Remove your jewelry before doing household chores, as cleaning products can damage the metal. We also recommend taking it off before exercising or playing sports to avoid knocks and potential damage.

Find our recommendations for caring your jewelry and preserving its beauty on our Jewelry Care page.

For any care or repair requests, please contact our Customer Service directly by email or phone.

Your dinh van jewelry is covered by a 2-year legal warranty starting from the date of purchase, covering any manufacturing defects or design flaws.

The cost of a repair or caring service performed by our workshop depends on the nature of the service. After our jewelry artisans has examined your creation, we will provide you a quote for approval before proceeding with any work.

The delay depends on the nature of the service. We’ll let you know how long it will take when you bring your dinh van creation to one of our official boutiques or authorised retailers.

Care Instructions:

- Wipe your jewelry with a soft cloth after wearing it

- Remove your jewelry before sleeping or during any sports activities

- Store it separately in a pouch or jewelry box to prevent scratches

- Avoid contact with perfumes, lotions, and household cleaning products

- Clean it as soon as it loses its luster, without rubbing it excessively


Avoid:

- Toothpaste and sodium bicarbonate: they can scratch the surface of gold.

- Bleach and harsh chemicals: they can damage the metal or its alloys.

- Abrasive sponges: they may leave micro-scratches.


How to clean your jewellery, step by step?

1. Prepare some soapy water: Mix warm water with a few drops of mild soap, such as a non-abrasive washing-up liquid.

2. Clean gently: Let your jewellery soak for 10 to 15 minutes, then gently brush it with a very soft toothbrush, paying particular attention to hard-to-reach areas.

3. Rinse thoroughly: Use clean, warm water. To avoid losing your jewellery, rinse it in a small bowl rather than directly over the sink.

4. Dry and restore its shine: Gently pat your jewellery dry with a soft microfibre cloth, then polish it lightly to bring back its shine.


If your dinh van piece needs special care or repair, please contact our Customer Service directly.

Silver naturally tarnishes when exposed to air. It is also softer than gold, making it more prone to knocks and scratches. Over time, silver develops a natural patina that reflects how your jewelry is worn and loved.

To help preserve its shine, avoid contact with water, chlorine, cosmetics such as perfume, and harsh chemicals. We also recommend removing your silver creation before exercising, as perspiration can speed up tarnishing.

Despite these precautions, silver may tarnish or develop marks over time. To restore its shine, you can use a product specially designed for silver care, such as Hagerty Silver Clean.

If your dinh van piece needs special care or repair, please contact our Customer Service directly.

Titanium is a hard metal that offers good resistance to impacts and scratches under normal use. However, when worn with other jewelry, friction between the titanium and other pieces can cause scratches. We therefore do not recommend wearing your titanium jewelry with other pieces.

To care for your titanium creation, you can clean it with soapy water. Ultrasonic cleaning is also an option for removing embedded impurities.

If your dinh van piece needs special care or repair, please contact our Customer Service directly.

How to care for your pearls

- If you wear your pearls regularly, have their string checked once a year.

- Avoid direct contact with perfume.

- Gently clean your pearls with a soft, slightly damp cloth. Do not use soap or detergents.

- Store them separately in their own jewellery box to protect them from rubbing against other pieces.

A few things to keep in mind

Pearls are particularly sensitive to light, heat, soap and detergents. Keep them away from these to help preserve their natural beauty.

If your dinh van piece needs special care or repair, please contact our Customer Service directly.

To find your ring size, please refer to our Size Guide, available at the bottom of our dinh van homepage.

To find your bracelet size, please refer to our Size Guide.

To ensure your dinh van jewellery is authentic, we recommend purchasing only from a dinh van boutique, an authorised retailer or the official dinh van website. At the time of purchase, you will receive an invoice and a certificate of authenticity. Please keep both documents carefully.

If you purchased your jewellery from a private seller or on the second-hand market, please contact the seller to request the certificate of authenticity and a copy of the original invoice.

The certificate of authenticity accompanies your dinh van creation and attests to its authenticity. We encourage you to keep it carefully with your purchase receipt.

What should I do if I’ve lost my certificate of authenticity?

Please contact the store or authorized retailer where you purchased the jewelry. Based on the information available regarding your piece, our teams will be able to advise you on options for reissuing or verifying its authenticity. For any purchase made on dinhvan.com, please contact our Customer Service.

If you’d like to have your jewellery resized, please contact our Customer Service directly.

dinh van jewelry is made from a range of materials: gold, platinum, silver and black titanium. Each has its own unique properties.


Platinum

Platinum is naturally white. The platinum alloys used in jewelry contain 95% platinum, compared with 75% gold in 18 karat gold. One of its main benefits is that it doesn’t tarnish over time, so it doesn’t need rhodium plating.

Platinum is also hypoallergenic, making it less likely to cause skin reactions.

Its rarity, durability and natural properties make it a highly valued precious metal.


Yellow gold

dinh van mostly uses 750‰ gold (18 carats): this is the French High Jewelry standard.

However, a few items from the Pi line are made of 999‰ gold (24 karats). 999‰ gold is virtually pure: there is potentially just 1 impurity out of 1000 molecules of it.


White gold

dinh van uses 18-carat white gold.

White gold is an alloy made by combining pure gold with other metals to create its distinctive colour. It meets French fine jewelry standards and current European regulations.

White gold is then rhodium-plated. This process involves using electrolysis to deposit a thin layer of rhodium onto the jewelry, giving it its brilliant whiteness and preserving its appearance over time.

However, this layer may wear away with use and require re-rhodium plating.


Silver

dinh van uses 925 sterling silver, which contains 92.5% pure silver.

Silver can naturally tarnish when exposed to air. To help prevent this, most dinh van silver jewelry is rhodium-plated. This involves applying a thin layer of rhodium, a metal from the platinum family, through electrolysis to help maintain its shine.


Black titanium

The black colour is achieved by applying a PVD (Physical Vapour Deposition) coating to the surface of the titanium.

With normal wear, this coating is more resistant on titanium than on silver. However, it is a surface finish: the titanium itself is not black throughout, and the coating may change over time with wear.



For advice on how to care for your dinh van jewellery based on the material it’s made from, please visit our "Care & Repair" section.

If you’d like to buy a replacement earring clasp or a single earring, please contact our Customer Service directly.

Here’s a guide to the different hallmarks you may find on dinh van jewellery and what they mean.

Platinum: the dog’s head and the 950 mark certify that the jewellery is made of 950/1000 platinum.

Gold: the eagle’s head guarantees that the piece is made of 18-carat gold. This is accompanied by the fineness mark 750‰ for 18-carat gold or 999‰ for 24-carat gold.

Silver: the head of Minerva guarantees the use of 925 silver, accompanied by the fineness mark 925.

Black titanium: there is no official hallmark for titanium. dinh van has chosen the marking ‘Ti’ to certify that the jewellery is crafted from black titanium.

Please note that hallmarks are not required for platinum or gold jewellery weighing less than 3 grams, or for silver jewellery weighing less than 30 grams.

All our diamonds are certified "conflict free" and respect the Kimberley process.

The diamonds of Flore solitaires are certified by an independent organization called GIA (Gemological Institute of
America). Their quality is evaluated according to 4 criteria called 4C: carat, cut, color and clarity.

Engraving is not available for orders shipped to the United States.

If you would like to have your dinh van creation engraved after receiving your order, we invite you to contact our Customer Service for further information on engraving options.

To replace the cord on your dinh van bracelet, please visit one of our authorised retailers dinh van.

If none of our locations is near you, you can contact your nearest authorised retailer to ask if they can send you a replacement cord. Please note that this service costs $20.

You can wear your cord bracelet every day, even when swimming or showering.

However, to protect your cord,we recommend avoiding contact with perfume, cosmetics and chemicals. When you’re not wearing your bracelet, store it in its dinh van box.

Some dinh van cord bracelets can be fitted with a chain instead, depending on the design. To find out if this is possible for your bracelet and get a quote, please contact our Customer Service team.

To guide you through changing your cord, here is an explanatory video.

Replacement cords are available from our authorised dinh van retailers. If none of our locations is near you, you can contact your nearest retailer to ask if they can send you a replacement cord.


You can find the point of sale closest to you on our Store Locator.

Availability may vary from one dinh van retailer to another. To check if an item is in stock, please contact your chosen retailer directly.

You can find all our authorised dinh van retailers on our Store Locator page.

If you’d like to know more about replacing the cord on your dinh van bracelet, visit our "My Cord Bracelet" section.

dinh van offers care and repair services at its workshop to preserve your creations and ensure they can be cherished for years to come
For more information, please visit our "Care & Repair" section.

Engraving is not available for orders shipped to the United States.

If you would like to have your dinh van creation engraved after receiving your order, we invite you to contact our Customer Service for further information on engraving options.

If you’re buying a dinh van piece as a gift, you can choose our “Gift Wrapping” option once you’ve added it to your bag. You can also include a personal message to make your gift even more special.

At checkout, simply select the option to leave the invoice out of your parcel.

You can add a personal message to your order on dinhvan.com. Once you’ve added your jewellery to your bag, simply select “Add a handwritten message”.

Your message can be up to 200 characters long and must use the Latin alphabet.

dinh van reserves the right to refuse any message that contains inappropriate or illegal content, or anything that goes against the Maison’s values and image.

Explore our current job openings and apply directly through our LinkedIn page. You can also send your application to our Recruitment team at talents@dinhvan.fr.