HOW CAN WE HELP YOU?
My account
What are the advantages of creating a dinh van account?
Creating a customer account on the dinh van website offers you to manage and update your personal information and save your favorite designs to your Wishlist.
dinh van ensures the security of your information, and your personal data is never shared.
I cannot log into my dinh van account. What should I do?
If you are unable to log in to your dinh van account, you can reset your password by clicking “Forgot password” on the login page and follow the procedure to change it.
If you need further assistance, please contact our Customer Service.
What should I do if I don’t receive the password reset email?
Please contact our Customer Service to request a new password reset email and restore access to your account.
How do I make changes or delete my dinh van account?
Managing Your Customer Account
To update your personal information, log in to your account on dinhvan.com, then navigate to the section for managing your personal details or addresses.
Deleting Your Customer Account
To delete your dinh van customer account, please contact our Customer Service. Our team will assist you with your request.
Where can I find dinh van’s Privacy Policy?
You can view our Privacy Policy by clicking the link at the bottom of the dinhvan.com homepage or by clicking here.
How can I subscribe / unsubscribe to the dinh van newsletter?
To unsubscribe, simply click the “Unsubscribe” link at the bottom of any of our newsletters at any time.
Orders and Paiements
How do I place an order on dinhvan.com?
Our website does not offer delivery to Switzerland.
To purchase dinh van creations, we invite you to visit one of our boutiques or one of our authorised retailers.
You can find the list of our boutiques by clicking here.
The price of a creation is not displayed. How can I find out the price?
For certain creations, the price may not be listed on the product page. Please contact our Customer Service, who will be pleased to provide you with pricing information and details regarding availability.
You can also visit one of our dinh van boutiques or authorised retailers, where our ambassadors will be pleased to assist you.
Care and Repair
How do I take care of my dinh van jewelry?
Like all precious jewels, a dinh van creation is delicate and deserves special care. A few simple daily habits can help preserve its beauty and brilliance over time.
- Protect your jewelry from impacts: Take care to protect your jewelry from knocks and friction, which can scratch the metal or damage the stones and their settings.
- Store it safely: When you’re not wearing your jewelry, keep it in its dinh van box to protect it from scratches and damage.
- Protect it in your daily life: Remove your jewelry before doing household chores, as cleaning products can damage the metal. We also recommend taking it off before exercising or playing sports to avoid knocks and potential damage.
Find our recommendations for caring your jewelry and preserving its beauty on our Jewelry Care page.
What should I do if my dinh van jewelry needs care or repair?
We invite you to visit one of our official boutiques or authorised retailers. Our team will assess the condition of your creation and recommend the best solution for its care or repair.
Find the nearest boutique on our Store Locator page.
What does the warranty on my dinh van jewelry cover?
How much do care and repair services for my dinh van jewelry cost?
How long do care and repair services for my dinh van jewelry take?
How do I clean and care for my gold or platinum jewelry?
Care Instructions:
- Wipe your jewelry with a soft cloth after wearing it
- Remove your jewelry before sleeping or during any sports activities
- Store it separately in a pouch or jewelry box to prevent scratches
- Avoid contact with perfumes, lotions, and household cleaning products
- Clean it as soon as it loses its luster, without rubbing it excessively
Avoid:
- Toothpaste and sodium bicarbonate: they can scratch the surface of gold.
- Bleach and harsh chemicals: they can damage the metal or its alloys.
- Abrasive sponges: they may leave micro-scratches.
How to clean your jewellery, step by step?
1. Prepare some soapy water: Mix warm water with a few drops of mild soap, such as a non-abrasive washing-up liquid.
2. Clean gently: Let your jewellery soak for 10 to 15 minutes, then gently brush it with a very soft toothbrush, paying particular attention to hard-to-reach areas.
3. Rinse thoroughly: Use clean, warm water. To avoid losing your jewellery, rinse it in a small bowl rather than directly over the sink.
4. Dry and restore its shine: Gently pat your jewellery dry with a soft microfibre cloth, then polish it lightly to bring back its shine.
If your dinh van creation needs special care or repair, please visit one of our boutiques or authorised retailers.
You can find your nearest location on our Store Locator page.
How do I clean and care for my silver jewelry?
To help preserve its shine, avoid contact with water, chlorine, cosmetics such as perfume, and harsh chemicals. We also recommend removing your silver creation before exercising, as perspiration can speed up tarnishing.
Despite these precautions, silver may tarnish or develop marks over time. To restore its shine, you can use a product specially designed for silver care, such as Hagerty Silver Clean.
You can also bring your jewellery to one of our boutiques or authorised retailers.
Our team will be happy to assess your creation and provide a quote for polishing and rhodium plating, depending on its design and characteristics.
How do I clean and care for my titanium jewelry?
Titanium is a hard metal that offers good resistance to impacts and scratches under normal use. However, when worn with other jewelry, friction between the titanium and other pieces can cause scratches. We therefore do not recommend wearing your titanium jewelry with other pieces.
To care for your titanium creation, you can clean it with soapy water. Ultrasonic cleaning is also an option for removing embedded impurities.
If your piece requires special care or repair, we invite you to visit one of our stores or an authorized retailer. You can find the location nearest you on our dedicated page.
How do I clean and care for my pearl jewelry?
How to care for your pearls:
- If you wear your pearls regularly, have their string checked once a year.
- Avoid direct contact with perfume.
- Gently clean your pearls with a soft, slightly damp cloth. Do not use soap or detergents.
- Store them separately in their own jewellery box to protect them from rubbing against other pieces.
A few things to keep in mind:
Pearls are particularly sensitive to light, heat, soap and detergents. Keep them away from these to help preserve their natural beauty.
If your dinh van creation needs special care or repair, please visit one of our boutiques or authorised retailers dinh van. Find your nearest location on our Store Locator page.
My dinh van jewelry
How do I choose the right size for my ring ?
To find your ring size, please refer to our Size Guide, available at the bottom of our dinh van homepage.
How do I choose the right size for my bracelet ?
To find your bracelet size, please refer to our Size Guide.
How can I verify the authenticity of my dinh van jewelry?
If you purchased your jewellery from a private seller or on the second-hand market, please contact the seller to request the certificate of authenticity and a copy of the original invoice.
The dinh van Certificate of Authenticity
The certificate of authenticity accompanies your dinh van creation and attests to its authenticity. We encourage you to keep it carefully with your purchase receipt.
What should I do if I’ve lost my certificate of authenticity?
Please contact the store or authorized retailer dinh van where you purchased the jewelry. Based on the information available regarding your piece, our teams will be able to advise you on options for reissuing or verifying its authenticity.
For any purchase made on dinhvan.com, please contact our Customer Service.
Can I have my dinh van jewelry resized?
What metals are used in dinh van’s creations ?
Platinum
Platinum is naturally white. The platinum alloys used in jewelry contain 95% platinum, compared with 75% gold in 18 karat gold. One of its main benefits is that it doesn’t tarnish over time, so it doesn’t need rhodium plating.
Platinum is also hypoallergenic, making it less likely to cause skin reactions.
Its rarity, durability and natural properties make it a highly valued precious metal.
Yellow gold
dinh van mostly uses 750‰ gold (18 carats): this is the French High Jewelry standard.
However, a few items from the Pi line are made of 999‰ gold (24 karats). 999‰ gold is virtually pure: there is potentially just 1 impurity out of 1000 molecules of it.
White gold
dinh van uses 18-carat white gold.
White gold is an alloy made by combining pure gold with other metals to create its distinctive colour. It meets French fine jewelry standards and current European regulations.
White gold is then rhodium-plated. This process involves using electrolysis to deposit a thin layer of rhodium onto the jewelry, giving it its brilliant whiteness and preserving its appearance over time. However, this layer may wear away with use and require re-rhodium plating.
Silver
dinh van uses 925 sterling silver, which contains 92.5% pure silver. Silver can naturally tarnish when exposed to air.
To help prevent this, most dinh van silver jewelry is rhodium-plated. This involves applying a thin layer of rhodium, a metal from the platinum family, through electrolysis to help maintain its shine.
Black titanium
The black colour is achieved by applying a PVD (Physical Vapour Deposition) coating to the surface of the titanium.
With normal wear, this coating is more resistant on titanium than on silver. However, it is a surface finish: the titanium itself is not black throughout, and the coating may change over time with wear.
For advice on how to care for your dinh van jewellery based on the material it’s made from, please visit our Care & Repair section.
Can I purchase a clasp or a single earring?
Buying a single earring:
Some of our earrings, usually sold as a pair, can also be purchased individually.
To find out if your chosen design is available as a single earring, please visit one of our boutiques or authorised retailers dinh van. Our team will be happy to assist you.
Replacing a clasp:
If you need a replacement clasp, please visit one of our boutiques or authorised retailers dinh van and bring your earrings, along with your purchase invoice and/or certificate of authenticity.
What hallmarks are found on dinh van creations?
Platinum: the dog’s head and the 950 mark certify that the jewellery is made of 950/1000 platinum.
Gold: the eagle’s head guarantees that the piece is made of 18-carat gold. This is accompanied by the fineness mark 750‰ for 18-carat gold or 999‰ for 24-carat gold.
Silver: the head of Minerva guarantees the use of 925 silver, accompanied by the fineness mark 925.
Black titanium: there is no official hallmark for titanium. dinh van has chosen the marking ‘Ti’ to certify that the jewellery is crafted from black titanium.
Please note that hallmarks are not required for platinum or gold jewellery weighing less than 3 grams, or for silver jewellery weighing less than 30 grams.
What is the quality of the diamonds used in dinh van jewelry ?
The diamonds of Flore solitaires are certified by an independent organization called GIA (Gemological Institute of
America). Their quality is evaluated according to 4 criteria called 4C: carat, cut, color and clarity.
Can I have my dinh van jewelry engraved?
The engraving service costs €60 and is complimentary for wedding bands.
Your engraving may include up to 15 characters, including letters, numbers, initials, words or short phrases, using the Latin alphabet only. All engraving requests are subject to the compatibility of the chosen piece.
Engraving requests must be in keeping with the Maison’s image and values. Please note that personalised items cannot be exchanged or refunded.
My cord bracelet
How can I change the cord of my dinh van bracelet ?
If you wish to have your cord replaced, we invite you to visit one of our boutiques or an authorized retailer dinh van. Please note that this service is charged 15€.
Changing the cord is offered for our pavé and semi-pavé bracelets (Menottes, Double Coeurs, Maillon) and is charged for cord bracelets with a single diamond (Le Cube Diamant collection) or a shower of diamonds (Pulse collection).
You can find the nearest point of sale on our dedicated page.
How do I care for my dinh van cord bracelet ?
However, to protect your cord,we recommend avoiding contact with perfume, cosmetics and chemicals. When you’re not wearing your bracelet, store it in its dinh van box.
Can I replace the cord of my bracelet with a chain ?
Depending on the model, some dinh van cord bracelets can be mounted on a chain.
To find out if this is possible for your bracelet and get a quote, please contact one of our boutiques or authorised retailers. You can find your nearest location on our Store Locator page.
How can I change my cord bracelet on my own ?
To guide you through changing your cord, here is an explanatory video.
Can I buy a replacement cord for my bracelet on the website ?
You can only buy replacement cords from our boutiques and authorised retailers. If you can’t visit one of our locations, please contact our Customer Service will be pleased to help you with your request.
dinh van Services
Can I book an in-store appointment ? In which boutiques ?
To book an appointment in a dinh van boutique, scroll to the bottom of our homepage and click “Book in store”.
You can also discover the list of our stores and authorized retailers dinh van by clicking here.
How can I check the availability of items in-store ?
The availability of our dinh van creations depends on the boutique. To verify the availability of a specific item, please contact the boutique directly.
You will find the list of all our dinhvan boutiques and authorized retailers on our Stores page.
Can I change the cord on my dinh van bracelet ?
What care and repair services does dinh van offer?
dinh van offers care and repair services at its workshop to preserve your creations and ensure they can be cherished for years to come.
For more information, please visit our Care & Repair section.
Can I personalise my dinh van creation?
Some of our jewels can be engraved for €60. Engraving is free for wedding bands.
Please allow an extra 10 days for delivery. The estimated delivery date will be shown once you have selected the engraving option.
Your engraving can include date, numbers, initials, words or short phrases, up to 15 characters. Only the Latin alphabet can be used, and all engravings are subject to compatibility with the size and design of the piece.
dinh van reserves the right to refuse any engraving request that contains inappropriate or illegal content, or anything that goes against the Maison’s values and image. You are responsible for the content you provide and for ensuring it is accurate.
Personalised items cannot be exchanged or refunded.
Discover our selection of engraving jewelry.
How can I apply to join the dinh van team?
Contact us
Our advisors are available Monday through Friday
from 10:00 a.m. to 5:30 p.m. to answer any questions you may have.